Order Statuses and Transitions
Posted 24 January 2011 - 10:50 AM
Right now it seems to me that the order and status transitions are a little limited. For example, I have 3 statuses - New, Followup, and Paid. New can transition to Followup or Paid, and Followup can transition to Paid. I'd like the New -> Followup and New -> Paid transitions to each go to a different email address. However, as things currently stand you need to set up a new role for each unique transition and a new user for each email address you'd like to use.
That's OK and I can deal with it except that the users responsible for the transitions are the only ones allowed to change the order status, which means that the transition from New -> Paid has to be done by a different user than the user who can do the New -> Followup transition. In this case, the emails for those specific transitions are separate from the client's main email address so he is unable to do either of the transitions unless I also add his role to both order status transitions - which means that his main email address is also notified for all these order statuses changes.
Basically, while I understand the logic behind the current system, it seems rather limited. It would be nice to add additional email addresses to the order transitions, and/or mark users as "admin" in the sense they can change order statuses without being the user responsible for the change.
Hopefully this makes some sense :)
Posted 29 April 2011 - 11:10 AM