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Coupon Codes No message if Coupon Codes are inactive or expired

#1 User is offline   gatkins 

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Posted 05 June 2011 - 01:06 AM

Hi guys,

It seems that inactive/old discount codes can be inputted on the cart page without any expired/inactive message being displayed to the user. The reason this is a big problem is that customers can proceed with the order thinking the coupon was successfully accepted, even though it could have expired.


In my case I have setup a discount with a coupon code. The discount has since expired - but my cart page still happily accepts the coupon code (but doesn't apply the discount). Surely it should in fact display a message box saying the discount code is no loner active, or some such message. Note that I have also tried simply making the discount inactive and also reduced the number of usages down to zero, but the same behavior still occurs.

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#2 User is offline   gatkins 

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Posted 05 June 2011 - 01:19 AM

I should have clarified: I am using the discount to give away a free item (which isn't a product in the store). So from that point of view the customer won't necessary notice that the coupon wasn't accepted without an explicit message. I would think that an explicit message would be the behaviour anyway - the same as when you enter a coupon code that doesn't, or has never, existed at all which shows up a popup error message.
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#3 User is offline   Aleksey 

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Posted 06 June 2011 - 01:27 PM

Hi!

I added it to the roadmap.

Thanks!

#4 User is offline   Aleksey 

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Posted 26 February 2012 - 04:59 PM

Hi!

We just published an update of the Discount Engine, which adds the coupon applicability check.

Thank you

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