Hi guys,
It seems that inactive/old discount codes can be inputted on the cart page without any expired/inactive message being displayed to the user. The reason this is a big problem is that customers can proceed with the order thinking the coupon was successfully accepted, even though it could have expired.
In my case I have setup a discount with a coupon code. The discount has since expired - but my cart page still happily accepts the coupon code (but doesn't apply the discount). Surely it should in fact display a message box saying the discount code is no loner active, or some such message. Note that I have also tried simply making the discount inactive and also reduced the number of usages down to zero, but the same behavior still occurs.
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Coupon Codes No message if Coupon Codes are inactive or expired
#2
Posted 05 June 2011 - 01:19 AM
I should have clarified: I am using the discount to give away a free item (which isn't a product in the store). So from that point of view the customer won't necessary notice that the coupon wasn't accepted without an explicit message. I would think that an explicit message would be the behaviour anyway - the same as when you enter a coupon code that doesn't, or has never, existed at all which shows up a popup error message.
#4
Posted 26 February 2012 - 04:59 PM
Hi!
We just published an update of the Discount Engine, which adds the coupon applicability check.
Thank you
We just published an update of the Discount Engine, which adds the coupon applicability check.
Thank you
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