[gambhir]

This is more of a business process question. When you have to make, assemble or order a product from a supplier before shipping, when do you charge the credit card? In our case we are looking at anywhere from a week to 4 weeks before we can ship most orders. I *think* you can probably get away with charging a card on the date of order as long as it's in the customers hands in, say, ten days. But if it's longer, then what? And does lemon stand have any facilities for these instances (I'm thinking of pre-authorizations, deposits or ?)

Thanks.

[Aleksey]

Hi!

Most of the payment modules supported by LemonStand support pre-authorizations. So you can pre-authorize cards and charge them when it is needed. LemonStand also supports the customizable order route, so you can reflect the payment status with order statuses. For example, you can create the following order route:
New -> Pending -> Assembling -> Ready -> Paid

On the payment module configuration page you should specify that you need cards to be pre-authorized, but not charged, when a customer pays with a credit card. Also you should specify that after pre-authorization orders should be sent to the Pending status. In your order list you will see new orders in Pending status, which you can then send to the Assembling status, which could last until you finish preparing the order. After that you can change the order status to Ready. That would indicate that the order is ready for shipping and payment. You, or another person, then can go to the payment gateway terminal, find the order transaction and charge the card. And then send the order to the Paid status. Some LemonStand payment modules allow to charge cards right from the Administration Area without leaving LemonStand: http://lemonstandapp...t_transactions/

I don't know how long a transaction could be in the Pre-Authorization state. I think you need to contact your payment gateway support team and ask them.

Thank you

Aleksey

[Phil]

Along these lines, how does the process work if you need to alter then amount you are charging the customer (with their permission, of course) based on how much shipping will be? I'm in the process of creating a store for a client which deals in large items that will be shipped as freight, and they can't determine shipping without knowing the items being shipped and where they're being shipped to, and don't want to set up table rates (I believe it would be a very large table if they did so). Anyway, they would like to process the order, but update it to reflect how much freight will cost once they contact the customer. Is this possible?

[Aleksey]

Quote

Along these lines, how does the process work if you need to alter then amount you are charging the customer (with their permission, of course) based on how much shipping will be? I'm in the process of creating a store for a client which deals in large items that will be shipped as freight, and they can't determine shipping without knowing the items being shipped and where they're being shipped to, and don't want to set up table rates (I believe it would be a very large table if they did so). Anyway, they would like to process the order, but update it to reflect how much freight will cost once they contact the customer. Is this possible?

Hi!

Do you need the ability to enter the shipping cost manually on the Edit Order page? We can implement this feature.

Thank you

[Phil]

Aleksey,

That's correct - this would be a great feature. Do you know if it's within allowed merchant protocol to authorize the card beforehand, then update the order with the correct shipping amount and charge the card?

Thanks,

Phil

[Aleksey]

Hi, Phil!

The manual shipping cost editing is already planned.

Regarding the updating amount on the payment gateway - you need to ask your gateway support team. I think I have seen the option of changing the transaction amount on some gateways, but I'm not sure.

Thank you